Frequently Asked Questions

  • Where is NextGen Storage located?

    NextGen Storage has two convenient climate-controlled locations in Joplin, MO, and Springfield, Missouri.


    NextGen Storage - Joplin: 548 N Cattleman Drive, Joplin, MO 64801


    NextGen Storage - Springfield: 2960 E Allen Place, Springfield, MO 65804

  • What are the office hours?

    Our facilities are remotely managed, meaning you can access our services online at your convenience or reach out to our friendly team for assistance. Our staff are available to answer the phones Monday through Sunday 7am-7pm CST.

  • What are the access hours?

    We offer access to your unit from 5am-Midnight 7-days-a-week.

  • Am I required to store long-term?

    No! At NextGen Storage, you are not required to store long-term. You can rent a unit month-to-month basis, with no long-term contracts.

  • What am I not allowed to store?

    For safety and security reasons, we do not allow hazardous materials, flammable items, perishable goods, or illegal substances in our units.

  • What unit size do I need?

    We offer a variety of unit sizes to fit your needs. Check our online size guide or our storage experts can help you determine the right size for your items based on what you plan to store.

  • How do I pay my storage bill?

    You can easily pay your storage bill online through our secure online bill pay system, making it convenient and hassle-free. You can PAY HERE

  • How do I rent a unit?

    Renting a unit is simple! You can reserve and rent your storage unit online or by calling (417) 720-2378 for Joplin or (417) 720-2687 for Springfield.

  • What documentation do I need to rent a unit?

    To rent a unit, you’ll need a valid ID and a credit or debit card for payment. No paperwork is required on-site; everything can be done online, from your mobile device for your convenience.

  • What storage options do you offer?

    We offer climate-controlled storage units, as well as standard storage options. All our units are equipped with Nokē Smart Keyless Entry, 5am-midnight access, and advanced security features.

  • What security features do you offer?

    Our facilities are equipped with security cameras, keyless entry, and other state-of-the-art security features to ensure your items are safe and secure around the clock.